Check out your customer portal at http://my.ubernet.co.nz. If you don’t have it set up, give us a call on 09 438 5472 and we'll have it running in just a couple of minutes. This is the ultimate broadband budgeting tool - it puts you in the driving seat so you can keep track of your broadband usage. If you have our digital phone service you can see every call you have made and how much it cost within 15 minutes.

We love Google's Gmail service and think you will too. If you need a new email address; check out Google's Gmail service – it’s 100% free!

Our service is extremely reliable and our equipment is very robust, but from time to time things happen. More often than not, there is a very simple explanation – someone has moved the plug, or switched off the power to our equipment, or a plug has been bumped and is partly out of the socket. So even if you think everything is OK, please check things at your end first. 90% of problems are solved in this way.